GRIEVANCE REDRESSAL MECHANISM

  1. Social Audit : The Additional Deputy Commissioners (ADCs) of respective Sub-Divisions have been authorized to conduct Social Audit, as may be directed from time to time, on the functioning of Fair Price Shops (FPSs), Targeted Public Distribution System (TPDS) and other Welfare Scheme (OWS).

 

  1. District Grievance Redressal Officer : The ADC HQ has been designated as the District Grievance Redressal Officer (DGRO) of his/her respective district for expeditious and effective redressal of grievances of the aggrieved persons in matters relating to distribution of entitled foodgrains.

 

  • Vigilance Committee : The District Administration has been given a major role for implementing the schemes under TPDS. Vigilance Committees have been constituted at District Level, Fair Price Shop(s) level / Village(s) level to oversee the implementation of the Schemes and to redress public grievances.

 

  1. Online Grievance Redressal System : Apart from setting up of Transparency Portal i.e, fcs.nagaland.gov.in , 2 (Two) Toll Free Numbers i.e, i) 1800 3453 705 and ii) 1800 3453 704 have been connected to address the grievances of the beneficiaries.

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